We recently conducted an anonymous satisfaction survey with our patients. Overall, respondents liked the way we do things.
Nearly 100% of people found making the appointments easy, the process easy, and the staff helpful, polite and considerate – “Everyone is friendly and helpful”.
Similarly the facilities themselves rated highly, except music (83% found the music pleasant), so as a result we have freshened up the decor and have a wider selection of music.
Other comments that were made in relation to the general atmosphere at Waiheke Dental Centre were – “Warm in winter”, “Nice garden outlook”, and “I can read the herald when I arrive”.
We would also like to report that all the staff were rated highly (97%-100%) – “Melanie is great and she always makes me at ease”.
In relation to treatment we found that we explain treatments and give alternatives well, as well as completing treatments with quality and in a friendly and efficient way.
Fees were rated as fair by 85% of respondents, with 15% unsure and 0% unfair, some patient comments were: “Make it cheaper”, and “Cost is similar to other dentists”. From these responses we feel there is a balanced response to our fees.
Thank you for your responses, we are always looking to improve and we welcome your feedback!